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Accessibility Statement

Last updated June 15, 2026

We want everyone to be able to shop Rooted Candle Co. — including people who use assistive technology. Accessibility is an ongoing effort for us, and we’re committed to keep improving.

Our commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive.

What we do

  • Write meaningful text alternatives for images and product photos.
  • Use clear headings, labels, and a logical reading order so screen readers can navigate the site.
  • Support keyboard navigation and visible focus for menus, the cart, and checkout.
  • Respect your “reduce motion” setting — animations are dialed back automatically when you prefer less movement.
  • Aim for sufficient color contrast between text and its background.

Third-party content

Some parts of our experience rely on third parties — such as the Shopify checkout and Judge.me reviews. We choose partners who take accessibility seriously, but we don’t control their code and can’t guarantee every element meets the same standard.

We’re still improving

Accessibility is never “done.” If you come across a barrier — something hard to read, a control you can’t reach with a keyboard, or anything that gets in your way — we want to know so we can fix it.

Need help with an order?

If the site isn’t working for you, we’re happy to help you place an order or find what you need directly. Just reach out and a real person will assist you.

Contact us

Found a barrier or need a hand? Email hello@rootedcandle.com and a real person in Greenville will get back to you.